This page provides information about who we are and the legal terms and conditions that may apply to your use of indulgencewithatwist.com and any product you order from us.
To help you find the information you are looking for we have divided these Terms and Conditions into 4 sections. These are:
In addition to our legal terms and conditions you may also find it helpful to visit the help section of our website. Here you will find useful information on our delivery charges delivery time scales and returns policy (as well as helpful information relevant to other questions you may have.
This website is operated by and the products are sold by Twisted Apparel a company registered in England and Wales (company registration number 13687217 )
Unless we say otherwise we use the terms "Twisted Apparel" "we" and "us" on this website to refer to Indulgence With A Twist/Twisted Apparel throughout the website terms and conditions which include the Website Terms of Use privacy policy and our General Terms and Conditions of Sale ("Website Terms”).
If you want to ask us anything (whether about our products and services this website any of our terms and conditions or otherwise) then please contact us at info@indulgencewithatwist.com
The Website Terms apply to your use of the Twisted Apparel website at www.indulgencewithatwist.com (the "Website") and to any order you place on the Website.
The Website Terms apply regardless of how you access the Website including any technologies or devices by which Twisted Apparel makes the Website available to you at home on the move or in store.
You must read these Website Terms carefully and we recommend that you print and keep a copy for your future reference.
By accessing browsing using registering with or placing an order on the Website you confirm that you have read understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety please do not use this Website.
All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website.
You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.
You may not without our prior written consent copy reproduce crawl frame republish download print post distribute re-post broadcast record transmit edit communicate to the public link to deep-link into or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.
Except where otherwise specified on this Website the materials on this Website are displayed solely for the purposes of promoting Twisted Apparel & Indulgently Twisted Event's products and services available in the UK. However Twisted Apparel may accept orders for delivery to locations outside of the UK subject to customs legal regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.
All rights including copyright and other intellectual property rights in and to this Website are owned by or licensed to Twisted Apparel.
Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights or that of third parties in the Website or its contents. By submitting information (other than your personal data) text photos graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including without limitation to edit copy reproduce disclose post and remove such materials from the website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Please read and understand the below before posting a product review or any other user generated content on our Website or social media sites.
Ownership of Submissions
Other than personal data (which is subject to our privacy policy) all comments gift messages blogs feedback suggestions questions ideas artwork images product or marketing ideas and any other submissions disclosed submitted or offered to Twisted Apparel on or through the website or otherwise disclosed submitted or offered by you (collectively "Submissions”) shall become and remain the property of Twisted apparel once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.
Social Networking Sites
These terms also govern any Submissions you make on any Twisted Apparel related third party website or page such as our Facebook page Twitter Pinterest YouTube or social networking site. All comments images videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Twisted Apparel or its employees and Twisted Apparel is not responsible for any such content. In any event all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use as applicable.
Intellectual Property Rights
A disclosure submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Twisted apparel of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site including questions or to make contact with other users of our site or to make Submissions on any Twisted Apparel related third party website or page you must comply with the content standards set out below and these terms. Any third-party advertising on Twisted Apparel pages of third party social networking sites are not the responsibility of or endorsed by Twisted Apparel. All rights including copyright on Twisted Apparel pages are owned by or licensed to Twisted Apparel. Any use of any Twisted Apparel social networking pages or their contents including copying or storing them in whole or in part other than for your own personal non-commercial use is prohibited without the permission of Twisted Apparel. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material trademarks or intellectual property of others.
Confidentiality
Any material you upload to our Website will be considered non-confidential and non-proprietary and we have the right to use copy distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Twisted Apparel related third party social networking site constitutes a violation of their intellectual property rights or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if in our opinion such Submission does not comply with the content standards set out below.
Rules for Submissions
You must be 18 years of age or older and registered to post a submission. Suppliers or manufacturers are not eligible to post a submission.
Please be polite and only write in English (or the applicable language for the Twisted Apparel Website on which you are posting a submission). If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.
Submissions should not include:
Twisted Apparel in its absolute discretion reserves the right to not publish the Submission or remove it take any appropriate action if deemed necessary or remove reviews which relate to seasonal products which are no longer in season.
Please let us know if you see any Submissions which do not comply with our rules.
Accuracy of content
To the extent permitted by applicable law Twisted Apparel disclaims all representations and warranties express or implied that content or information displayed in or on this Website is accurate complete up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views opinions beliefs or values of Blue Banana or any of its group companies.
Damage to your computer or other device
Twisted Apparel uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law Twisted Apparel shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
Links to other websites
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law Twisted Apparel cannot accept any liability in respect of the use of these websites.
Exclusions of liability
We exclude all representations warranties conditions and terms (whether express or implied by statute common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.
Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Twisted Apparel shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other legal notices
There may be legal notices on other areas of this Website which relate to your use of the Website all of which will together with these Website Terms govern your use of this Website.
Third party rights
Only you and Twisted Apparel shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms conditions warranties and/or representations to the fullest extent permitted by law.
Law jurisdiction and language
Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access browse and use this Website you will be deemed to have agreed to any changes or updates to our Website Terms.
These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.indulgencewithatwist.com (the "Website"). These General Terms and Conditions of Sale apply regardless of how you access the Website including via any technologies or devices by which Twisted Apparel makes the Website available to You at home on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website you confirm that you have read understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety you must not order any product or service through the Website.
Opening an Account and Placing an Order
To place an order you can open an account with us which will require you to provide some compulsory personal information. Alternatively you can choose to place your order via the guest checkout
Please see our Privacy Policy for more information on how your personal information will be used.
You confirm that all information and details provided by you to us (including on registration) are true accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.
When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Twisted Apparel shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account please contact us.
When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order or if you have opted in to receive marketing from us). However you can choose to register an account with us after submitting your order. Please see our Privacy Policy to see how your personal information will be used and stored.
Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us. Prior to despatch of the product(s) Twisted Apparel has the right to decline an order for any reason including legal and regulatory reasons.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products until the last day of your right to cancel.
If we cannot supply you with the product or service you ordered we will not process your order inform you of this in writing (including email) and if you have already paid for the product or service refund you in full as soon as reasonably possible.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful including by reason of breach of export controls or sanctions rules Twisted Apparel has the right to stop or cease to fulfil the order at any time including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Twisted Apparel shall incur no liability in such circumstances.
Payment
During the checkout process you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.
All card payments are subject to authorisation by your card issuer. We take payment immediately for all products..
All products ordered will remain the property of Twisted Apparel until we have delivered the products to the address specified by. If your payment is not received and you have already received the products you ordered from us you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
Delivery
Delivery charges and time scales vary depending on the type of products ordered the service you select and the delivery address. You’ll find full details of our delivery charges here.
Please note that certain products and services may be subject to alternative delivery charges restrictions and/or time scales. In particular:
International Delivery
Due to customs legal regulatory and certain practical restrictions applicable to orders placed for international delivery some of our products may not be available for delivery to certain destinations outside the UK. Twisted Apparel reserves the right to define what can and cannot be delivered to which destination.
Payment
You’ll find more information on international delivery returns and refunds and VAT delays in our help section.
Delays
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example material shortages import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Changes to your order
Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order).
Your right to cancel
If you are contracting with us as a consumer online or by phone you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD") all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery. Twisted Apprel will process your refund within 14 days of receipt of the products to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.
Specified Returns Address:
Twisted Apparel
11 Pheasant Way
Cannock
Staffordshire.
WS11 7LB
For further information about your statutory rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK). If you are a non-EU customer please see our returns policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us please be aware of the following terms that apply:
This is not intended to be a full statement of all your rights under the CRD. Full details of your rights under the CRD are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
In the case of damaged or incorrectly supplied goods we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection as outlined above.
Where we deliver products to a third party in accordance with your order you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).
Our Goodwill Refund Policy
Our "goodwill” refund policy does not affect your legal rights under the CRD or other legislation.
Our "goodwill” refund or exchange policy(where there is no legal right to a refund or exchange under the CRD or otherwise) is offered on clothing and accessories when goods are returned in a resalable condition with a receipt or parcel summary document within 21 days of purchase.
The following items are excluded from our "goodwill" returns policy:
Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.
Product and service descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However when ordering products or services through the Website please note that:
Age restricted products
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and if you are under age you must not attempt to order these products or services through the Website.
In particular please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and if different the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Legal Compliance
You agree that you will not use sell or supply any product(s) purchased from Twisted Apparel in an unlawful manner and in particular will comply with all export controls and sanctions rules.
Product Guarantees
All of our branded luggage products (Suitcases & holdalls) carry a warranty from the manufacturer that will be outlined on the branded tags attached to the item. This guarantee does not cover damage due to overloading airline damage accident neglect or normal wear and tear. Where a fault occurs within the 28 guarantee period covered by Twisted Apparel. This guarantee is in addition to and does not affect your legal rights. Outside of the retailer's guarantee period please contact the manufacturer of your luggage item.
Subscription Service
Our Subscription Service is a flexible commitment free scheme that can be paused or cancelled at any time. Please note that:
Liability
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.
You have certain rights as a consumer including legal rights relating to faulty or mis-described goods. For further information about your legal rights in the UK contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and in particular we will perform our obligations under these General Terms and Conditions with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality you can contact us for a repair or replacement or where this is not possible for a refund.
We are only responsible for losses that are a natural foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data lost profits lost revenues or business interruption.
Assignment waiver and third party rights
We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.
We may assign transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.
No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these General Terms and Conditions of Sale are found to be illegal invalid or unenforceable by any court of competent jurisdiction the rest of these General Terms and Conditions of Sale shall remain in full force and effect.
Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These General Terms and Conditions of Sale are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
PART D: PRIVACY & COOKIE POLICY
Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website and you can view our Privacy Policy on the site. You can also read about Twisted Apparel's accessibility policy here. Please note that when you agree to these Website Terms you shall be deemed also to have read understood and agreed to our Privacy and Cookie Policy in its entirety.
PART E: DELIVERY TERMS
Delivery will be to the UK or international address or store specified in your order. If no one is available at a residential or other address at the time of delivery a note will be left by the courier to advise whether your order has been left in a safe place e.g. with a neighbour or returned to the depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
In the UK delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights see "Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).
Due to customs legal regulatory and certain practical restrictions applicable to orders placed for international delivery some of our products may not be available for delivery to certain destinations outside the UK. Twisted Apparel reserves the right to define what can and cannot be delivered to which destination.
You must select the correct shipping/delivery country when prompted to in our checkout section. If you have entered an incorrect country by mistake and have received a cheaper shipping rate Twisted Apparel will then get in contact to re-evaluate the shipping costs and total value of the order.
Be aware that delays can occur with your countries Customs and Excise and these delays are outside our control. We cannot be held responsible for postage delays or items lost or damaged once dispatched.
Shipping prices vary from country to country so the best way to discover the applicable shipping rate is to place the items you'd like into your basket where your shipping rate will immediately be calculated and displayed to you.
Any customs or import duties are levied once your order reaches its destination country. Any additional charges for custom clearance become the responsibility of the recipient.