This page sets out the legal terms and conditions (“Terms”) that apply to your use of our website www.twistedofficial.com and any products or services you order from us.

These Terms are divided into the following sections:

• Part A: Information About Us
• Part B: Website Terms of Use
• Part C: Terms and Conditions of Sale
• Part D: Privacy & Cookies
• Part E: Delivery

PART A: INFORMATION ABOUT US

This website is operated by Twisted Apparel Ltd a company registered in England and Wales (Company No. 13687217).

References to “Twisted” “we” “us” or “our” mean Twisted Apparel Ltd and associated brands including Twisted Events and Twisted Magazine.

? Contact: info@twistedofficial.com
? Website: www.twistedofficial.com

PART B: WEBSITE TERMS OF USE

1. Acceptance of Terms

By using our website you confirm that you accept these Terms and agree to comply with them.
If you do not agree you must not use our website.

2. Use of Website

You agree to use this website only for lawful purposes.

You must not:

• misuse the website or introduce malicious software
• attempt unauthorised access to systems
• copy or distribute content without permission

3. Intellectual Property

All content on this website (including logos designs text graphics) is owned by or licensed to Twisted.

You may not use our content for commercial purposes without written permission.

4. User Content (Submissions)

By submitting content (e.g. reviews images comments) you:

• confirm you own or have rights to it
• grant us a worldwide royalty-free licence to use it
• agree it does not infringe any third-party rights

We reserve the right to remove content at our discretion.

5. Social Media

Content posted on third-party platforms (e.g. Facebook Instagram) is subject to both our Terms and the platform’s own terms.

We are not responsible for third-party content.

6. Website Accuracy

We aim to ensure all information is accurate but we do not guarantee that content is always complete or up to date.

7. Limitation of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so including:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation

We are not liable for:

• indirect or consequential losses
• loss of profits business or data

8. Viruses & Security

We do not guarantee the website is free from bugs or viruses.
You are responsible for your own device security.

9. External Links

We are not responsible for content on third-party websites linked from our site.

10. Governing Law

These Terms are governed by the laws of England and Wales.

PART C: TERMS AND CONDITIONS OF SALE

1. Orders

Placing an order constitutes an offer to purchase.

A contract is only formed when we dispatch your order.

2. Pricing & Payment

• All prices are in GBP (£) and include VAT (where applicable)
• Payment must be made in full at checkout
• We reserve the right to refuse or cancel orders

3. Delivery

Delivery times and costs are shown at checkout.

Risk passes to you when goods are delivered.

We are not liable for delays outside our control (e.g. courier delays).

4. Consumer Rights (VERY IMPORTANT – UPDATED)

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within:

? 14 days from the day after you receive your goods

You then have:
? 14 days to return the goods

We will refund:

• the cost of goods
• standard delivery cost

Refunds are processed within 14 days of receiving returned goods.

5. Returns Conditions

Returned items must be:

• unused
• in original condition
• with original packaging

You are responsible for return postage unless items are faulty.

6. Faulty or Incorrect Goods

Under the Consumer Rights Act 2015 you are entitled to:

• a repair or replacement
• or a refund if goods are faulty or not as described

7. Non-Returnable Items

The following may not be eligible for return unless faulty:

• custom-made items
• sealed items once opened (e.g. hygiene products)

8. International Orders

You are responsible for:

• customs duties
• import taxes

9. Liability

We are responsible for foreseeable loss caused by breach of contract.

We are not liable for:

• business losses
• loss of profits or revenue

10. Force Majeure

We are not responsible for delays caused by events outside our control (e.g. strikes supply issues natural events).

11. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept any changes.

PART D: PRIVACY & COOKIES

Your use of our website is also governed by our Privacy Policy which explains how we collect and use your personal data in accordance with:

• UK GDPR
• Data Protection Act 2018

PART E: DELIVERY TERMS

Delivery will be made to the address provided at checkout.

You must ensure your delivery details are correct.

We are not responsible for:

• incorrect addresses
• customs delays
• courier issues once dispatched